Cancellation Policy
Deposits and/or payments are non-refundable; however deposits may be used as a credit under certain circumstances. Clear policies improve communication and promote a healthy relationship between us, so please read carefully the terms below.
Please allow for a 30 minute window of arrival time in case of traffic, weather or reasons that are out of the trainer’s control.
PRIVATE SESSIONS
All scheduled private lessons must be cancelled or rescheduled a minimum of 48-Hours prior to the scheduled lesson time. Late cancellations will be charged at the normal rate. If eligible for rescheduling, only one per session is allowed.
- Private lesson packages (7 Lessons) must be completed within 10-weeks beginning on the date of their first lesson. If the lessons are not completed within this time, it will be at the discretion of the trainer to determine if the reason for the delay was warranted.
- Rescheduling or Cancellations more than 48 hours prior to start time: Original payments may be used as a credit to a future lesson or another service option.
- Rescheduling or Cancellations less than 48 hours prior to start time: Original payment is forfeited; new payment is required to reschedule.
BOARD AND TRAIN
If you cancel or need to change the date of your Board and Train the following restrictions apply:
- Deposits are non-refundable for any reason
- Rescheduling or Cancellations more than 14 days prior to start date: Original payments may be used as a credit for a rescheduled appointment or another service option.
- Rescheduling or Cancellations less than 14 days prior to start date: Original deposit is forfeited; a new deposit is required to reschedule.